AI automation for your business, run from WhatsApp or Telegram. Give an instruction in the chat; Hermes carries it out in your systems and asks for your approval with a single tap.
Hermes AI is a service of Kantex, part of AI solutions.
Hermes AI is Kantex’s business automation that you operate from WhatsApp or Telegram. AI agents carry out well-defined tasks in your existing systems, such as entering an order from an email into the ERP or preparing a supplier invoice for posting. You give instructions and approve work from the chat, and every action is recorded in a log.
Much office work is re-keying: taking something from an email or PDF and entering it somewhere else. Hermes does that re-keying, as an agent working in your mailbox, ERP or ticketing system, within limits you set. And there is no new system to open: you simply message Hermes on WhatsApp or Telegram, and that is also where results and approval requests arrive.
Orders, requests and invoices come in as emails, PDFs or scans. Before any system can use them, someone has to read them and type them in.
Compiling a report from three exports, sending a ticket to the right department, looking up a customer question in the file. It is familiar work that still needs a person every time.
Traditional workflows break on unusual layouts, missing fields or free text. Those exceptions are exactly why the work is still done by hand.
For each application: where it starts, what the system does and what a person still decides.
So you know in advance whether you are in the right place.
Small steps with a decision point after each one. You are never locked in.
We start with one recurring task that currently takes a lot of time and whose outcome is easy to check. Usually order entry or invoice processing.
Together we decide what Hermes may complete on its own, what always goes past an employee, and which systems it may read and write.
For a period Hermes processes real emails and documents, but everything stays a draft. We measure how often the outcome is right and where it is unsure.
Correct cases go through; exceptions land on the review list. The threshold for what may run automatically only moves when the figures justify it.
Once the first process works, we add the next task. Each task has its own limits and its own log.
Can’t find your question? Email hermes@kantex.nl and we will reply within one working day.
Hermes gets its own business WhatsApp number (through the WhatsApp Business API) or a Telegram bot. Only employees you have registered can give it instructions. You send a message, Hermes carries out the task in your systems and sends the result or an approval request back in the same chat.
Only what you send in the chat and what Hermes reports back. The data itself stays in your own systems. For each task we agree which information may appear in a chat message; sensitive details are not posted in the chat but placed behind a secure link.
The task is not completed but placed on the review list, with the reason: which field is missing or which value is uncertain. An employee fills in the gap or rejects the task. Hermes does not guess and never passes incomplete data to a system.
Any system with an API, webhook or structured import: common ERP, CRM, accounting and ticketing systems, and mailboxes through Microsoft 365 or Google Workspace. Whether your system is suitable is something we assess during the discovery phase, based on its documentation.
We agree in advance which mailboxes and systems Hermes may read and write, and which fields stay out of view. For the language models we choose, where possible, business APIs with processing in the EU and no training on your data. Those arrangements are set out in the data processing agreement.
Every task has a log of what was read, which value was recognised and what was done with it. In the first weeks everything runs as a draft, so you can see per task how often the outcome is right. Only on the basis of those figures do we decide what may run automatically.
That depends on the number of processes, the systems that need integrating and the volume. After the discovery phase you receive a fixed price for the first process and a monthly fee for management, monitoring and the models used. We do not quote rates before we have seen the process.
Free introductory call
Tell us which process currently takes the most manual work. We will show you how to run it with Hermes from WhatsApp or Telegram, and what that requires in integrations and controls.